Do you design outhouses?
No, we do not - but if we did they would look AWESOME and smell of lavender.
Why should I print with you?
Our level of quality and service is second to none. We are best known for our outstanding design and print capabilities - providing our customers with a quality product that gets them noticed. Give us a try and find out for yourself!
What are your turn around times?
Screen printing is 5-7 business days. Embroidery and Promotional Items average around 10-12 business days.
PLEASE NOTE: production time begins AFTER receipt of goods ordered AND artwork approval.
What is the minimum quantity I can order for custom screen printing or embroidery?
Our minimum is 36 pieces for screen printing and 6 pieces for embroidery.
How is my price determined?
Pricing is primarily determined by 3 things:
1. the product you select
2. total number of colors needed for printing
3. quantity in your order
Other factors such as design services or special requests can also affect the cost.
How large can you print a design on a shirt?
Our maximum print size is 17 x 22 inches tall. Keep in mind that how large we can print your design is actually determined by the printable area of the smallest garment in your print run.
Can I supply my own artwork?
Of course! Click here to provide us your artwork.
Do you print with specialty inks?
We sure do! We offer neons, metallics, glow-in-the-dark, and more. View our ink colors for more info.
Can I request samples of blank garments?
Yes, you can. However, we must charge you for blank samples we provide. As an alternative, consider making an appointment to view our showroom. Our experienced sales reps can help narrow down your search by showing you all your options at once.
Can I mix garments with the same print?
Usually, but sometimes a design may not appear the same across different garment colors. This is especially true across different garment contents, i.e., a print on 100% cotton will appear slightly different than a print on 50% cotton, 50% polyester.
I have a 1 color logo. Why was I told it needed to print as 2 colors?
When printing on dark garments, light or bright ink colors require a white underlay in order for the inks to not be affected by the shirt color. In most cases, even white ink needs a white underlay. For example, a white logo printed on a red tee will appear pinkish without the additional white underlay.
Why are multiple print locations more expensive than one location?
Each location requires a completely new screen setup and production run. Think of each location as being its own individual job.
Where are your products made?
All of our apparel products are designed, printed, and shipped from Austin, Texas. The blank garments are sourced from multiple distributors across the United States. We do everything we can to produce our products locally, and we love helping our economy through other small family businesses like ours.
How do I know what size to buy?
Our t-shirts are a unisex fit and run true to size. Ladies wanting a more fitted look might consider going down one size.
For more detailed information, check out our sizing chart.
Where does Outhouse Designs ship?
We ship to street addresses, PO boxes, and military APO addresses.
We offer domestic shipping to all 50 states as well as international shipping to over 190 countries.
When will my order be shipped?
Orders typically ship out 1-2 business days after being placed. Please allow 3-5 business days during periods of high volume, such as during a sale, promotion, or holiday season.
When will my order arrive?
First Class and Priority shipments take approximately 1-2 business days to ship within the Austin area and 2-3 business days to ship anywhere else in Texas. Please allow 3-4 business days for domestic orders shipped outside of Texas.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with tracking information. If you’re unable to find it, check your spam and promotions folders to make sure it didn’t end up there.
Can I change or cancel my order after it’s been placed?
Our team works hard to get orders processed as quickly as possible, so we unfortunately can’t guarantee that we can make any changes or cancellations. However, if you have not received your shipping confirmation yet, please email us as soon as you can, and we’ll do our best to help.
Do you offer wholesale?
Yes we do! We've been a wholesaler since 1985. You can find our wholesale account request here. Be sure to request an account to get Outhouse Designs in your store soon.
Can I order online and pick up in store?
Yes! Simply select Warehouse Pickup as your shipping method at checkout. Please allow 1-2 business days after your order is placed before arriving to pickup. Or, you can contact us to confirm your order is ready.
Why are there no updates on my tracking?
Please allow up to 48 hours for USPS to initially update your tracking status. Once it’s on its way, the tracking should update daily to show your package’s progress.
The tracking shows my order was delivered but I can’t find it anywhere - what should I do?
When this occurs, we recommend first double-checking your shipping address to make sure it’s correct. If it is, the next steps would be to check around the front of your residence as well as with any neighbors and/or front office (if it’s an apartment complex). Also check with anyone else in your residence who may have received your package on your behalf. If your order still doesn’t turn up, contact us and we’ll take it from there!
Returns & Exchanges
How do I return or exchange my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Outhouse Designs, Attn: Returns, 3610 Judson Road, Austin, TX 78744
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please contact us immediately with any discrepancies or damages. Damages are not accepted after 3 days from receipt of order. All returns must have prior return authorization and may be subject to a 15% restocking charge.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
I received an item as a gift that I need to exchange or return - can I do that?
Absolutely! Email us with the purchaser’s name and order number (if you don’t have the order number, the purchaser’s email address will help us track it down). We can then find the original order and get you taken care of. We are able to exchange and return for store credit for the gift recipient, but returns for refund can only be issued to the original purchaser.
How long does it take for my exchange or return to be processed?
Please allow 1-3 business days for your exchange or return to be processed by our team once it arrives at the warehouse. For returns for refund on a credit card, please give at least 3-5 business days after the refund is processed by us for the refund to appear on your credit card statement (this process can take up to 10-14 business days depending on your bank or card carrier).
Can I return or exchange a gift card?
No, gift cards are non-returnable and non-refundable.
I received damaged or incorrect merchandise. Help!
We’re so sorry to hear there was an issue with your order, and we’d love to make it right! Please email us and we'll get you taken care of as soon as possible!
New Retailers (wholesale accounts)
How do I get a sales rep?
Does my rep get a commission when I order online?
Yes, your rep receives commission no matter how your order is placed - please order however is most convenient for you!
What is your wholesale order minimum?
There is a 6 piece minimum per design and a 36 piece minimum per order.
Can I get a current design on a different color or garment?
In most cases, yes. Ask your rep and we will provide mockups for your approval. Some alterations may require a higher minimum.
Can I place a custom screen print or embroidery order?
Absolutely! However, your wholesale rep does not process custom orders. Custom orders are handled by an in-house sales rep.
How long does shipping take for wholesale orders?
We typically process your order within 7-10 days. After that, shipping times can vary according to your shipping terms.
Still Need Help?
I have additional questions.
Please email us and we will get back to you as soon as we can!